What you need to know
Voice Over Internet Protocol (VOIP) is becoming increasingly popular as telephone and cable companies offer lowered rates and incentives to clients who switch over from their analog phone service. However, VOIP does not provide a reliable connection for your alarm system and could disrupt or drop emergency signals. If your current analog phone line is being switched to VOIP technology, PLEASE CALL US.
VOIP Communications Update
Why is VOIP not reliable for alarm systems? There are multiple issues that arise when a security system is placed on a VOIP phone system:1) VOIP requires continuous power to run. If you have a complete power loss, you will not be able to use your phone and your alarm system will not be able to send signals to the central station. 2) Alarm systems require consistent and precise frequency in their communication signals in order to communicate effectively. VOIP is a service which uses the internet to mimic phone lines and is susceptible to losing packets of data, frequency shifts, and data errors, all of which can interfere with the alarm systems ability to call out to the monitoring station. VOIP systems send packets of data over the internet and there are times when these data packets are out of order or get sent to routes which they weren’t destined for. This data loss issue is fine during the occasional phone call between two people talking, but it can be life-threatening when an alarm system is not correctly sending fire, burglary, panic, or medical emergency signals.
7) Even if your alarm system sends signals perfectly over a VOIP phone line during testing, that connection is still susceptible to issues from increased internet traffic, internet hops, lag time, and other concerns which can garble the connection, drop signals, and result in a loss of communication to your security system.
If you are moving to a VOIP phone system, there are wireless upgrade options available at affordable rates which can keep your monitoring connection running smoothly. Please call us as soon as you know you will be making this change so we can assist you.