IN HOUSE MONITORING
Finally. An alarm company
that answers its phone.
When we started this business almost 50 years ago, we never thought the simple act of answering our phones would become one of our biggest selling features. However, these days, we get new clients all the time stating this is the main reason they switch to us. It seems our competitors’ alarm companies across the nation are increasingly relying on automated systems to answer incoming calls, call customers, and even dispatch police during alarm events. Sure seems as though the robots have officially taken over.
At Vyanet, we not only answer our own phones, we’re committed to offering personalized customer service from friendly operators who care about our clients. Our monitoring center administers lightning fast alarm response times and answers your calls 24/7, 365 days a year. Our central station is TMA Five Diamond Certified, FM Approved, and certified by Underwriters Laboratories (UL).
TMA Five Diamond Monitoring Center
At Vyanet, we are invested in keeping our own in-house, state of the art monitoring station. We will never outsource your alarm monitoring. Keeping ourselves equipped with the most advanced central station equipment available, we guarantee our customers receive a fast response to all their emergency signals. Additionally, we submit ourselves to an annual review by The Monitoring Association (TMA) within their Five Diamond Certification Program. TMA, the top certifier in the alarm industry, develops high industry standards to assure optimum performance levels from their certified monitoring centers. This is what being a Certified TMA Five Diamond Alarm Center means:
- Commitment to random inspections and quality criteria standards testing
- Consistent adherence to high standards of excellent customer service
- Investment in our operators to receive continuous ongoing job related education and testing
- Commitment to raising industry standards across the board
- Adherence to policies that strive to reduce false alarm dispatches
Less than five percent of alarm companies nationwide have been able to obtain the TMA Five Diamond Certification. This means you can rest assured that your alarm events will be responded to in every circumstance.
At Vyanet, we submit ourselves to an annual review by The Monitoring Association (TMA) within their Five Diamond Certification Program. TMA, the top certifier in the alarm industry. You can rest assured that your alarms will be handled professionally and quicky.
Vyanet offers video camera monitoring within our central station using various types of video platforms. These systems alert our central station once it detects an ‘intruder event’, sending the video footage of the significant activity to us for review. Generally, the video clip will capture ten seconds before the event triggered along with the full event itself. Our operator can view the footage to determine if a dispatch is needed. Most video platforms have mobile apps that allow customers to view their camera activity from their smartphone as well.
Underwriters Laboratories (UL) Listed
Underwriters Laboratories (UL) is an OSHA approved agency that administers safety testing within the United States. UL holds companies to high standards of safety regulations amongst many different types of industries. Within the security industry, they test and inspect monitoring centers for reliability, safety, and security standards.
Performing surprise inspections each year, they evaluate our central station to be sure we meet every requirement. A couple of examples of UL requirements are that we must possess more than one back-up generator and we need to maintain server and internet redundancy. You can rest assured that by being UL Approved, your central station is being held to the highest safety standards.